Refunds & Cancellation
myDzUs · Last updated: October 21, 2026
Requesting cancellation or a refund
Contact our office with your quote ID or tracking number to request cancellation or a refund review. Before paying, ask the office to confirm refund eligibility, refundable charges and processing time for your shipment. This page does not promise an automatic refund or a fixed refund deadline.
After drop-off or shipping to a hub
Cancellation after your package has been dropped off at a hub or shipped to a hub incurs a $150 cancellation fee plus shipping costs. This fee is separate from your initial quote and applies only if you cancel after drop-off or shipping to a hub.
Prepaid storage & late pickup
Every quote includes $30 per shipment, paid upfront, for up to 3 storage days in Algeria. Days are counted from arrival confirmation. From day 4, late storage costs $30 per day per shipment, in addition to the prepaid $30. Collect your goods no later than day 10 from arrival confirmation: goods cannot be stored for more than 10 days.
Before hub drop-off or if shipping cannot proceed
Contact the office before sending goods or making further payments. Refund eligibility and timing for these situations have not been specified here; obtain confirmation from the office for your shipment.
Your legal rights
Nothing in these policies excludes rights or remedies that applicable law does not allow us to exclude.
Policy questions? Contact our office.
OFFICE 406-409-9797