Frequently asked questions

Get a quote ID before preparing your shipment. Submit your online quote request; we’ll confirm your estimate by phone or WhatsApp.

Yes, we offer personal and business shipping. Personal shipments are not for large quantities of the same product.

Bags and plastic boxes have fixed billable weight options of 20 lb or 40 lb. Suitcases are billed at 23 lb. Selecting kilograms changes the displayed weight, not the fixed package charge.

Select pounds or kilograms first, then personal or business shipping. Personal rates cover used clothes only, new clothes, new cosmetics, and new clothes and cosmetics combined. Business rates cover new clothes, new cosmetics, and combined goods. Combined goods use the new cosmetics rate. Clothes and cosmetics must still be packed separately for staff consolidation. The same rates are used in the quote calculator.

Pack clothing in bags or plastic boxes. Keep cosmetics separate from clothing: drop off or ship cosmetics in their own securely closed boxes or bags. Do not mix cosmetics and clothes in the same package. Our staff will safely combine and consolidate your packages for shipping. As a packing tip, fold clothing neatly and securely close all bags and box lids. Prohibited items, including liquids, are still not accepted.

Do not pack electronics inside bags. Phones and tablets are prohibited and must not be included in your shipment.

Do not ship any of these items: auto parts, medicine, protein powder, drones, binoculars, phones, tablets, paint, liquids or batteries. Check your goods before packing to make sure none of these items are included.

• COLUMBUS OH HUB
• OLATHE KS HUB
• NEW JERSEY NJ HUB

Shipping from the USA to Algerian ports takes 40–60 days. This is the port-arrival timeframe, not a confirmed pickup date.

Use your DZX tracking number on the tracking page to check your shipment’s latest status.

Every quote includes $30 per shipment, paid upfront, for up to 3 storage days in Algeria. Days are counted from arrival confirmation. From day 4, late storage costs $30 per day per shipment, in addition to the prepaid $30. Collect your goods no later than day 10 from arrival confirmation: goods cannot be stored for more than 10 days.

Every quote includes $30 per shipment, paid upfront, for up to 3 storage days in Algeria. Days are counted from arrival confirmation. From day 4, late storage costs $30 per day per shipment, in addition to the prepaid $30. Collect your goods no later than day 10 from arrival confirmation: goods cannot be stored for more than 10 days.

Cancellation after your package has been dropped off at a hub or shipped to a hub incurs a $150 cancellation fee plus shipping costs. This fee is separate from your initial quote and applies only if you cancel after drop-off or shipping to a hub.

Insurance is optional and calculated from your selected packages and items when you opt in on the quote form.

Optional insurance covers unseen damage or lost items. All packages and their contents must be checked at pickup; report any loss or damage to our staff before taking your goods. myDzUs does not accept liability after pickup, except where applicable law requires otherwise. Contact the office before adding insurance to confirm coverage limits, exclusions and claim requirements for your shipment; no unlimited compensation is promised.

Yes. Optional packaging is $40 per shipment, not per bag, box or item. Select it in your quote.

Call or WhatsApp OFFICE 406-409-9797.